Do you have an internal trouble ticket system?

Apr, 15th, 2021
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Danielle Boyd

Do you have an internal trouble ticket system?

Yes. Customers can submit a ‘case,’ to https://www.talentclick.com/support/ which is received and reviewed immediately. 80% of our cases are resolved within 4 hours. Based on post-ticket evaluation surveys, our customer satisfaction rating is over 92% and our customer Net Promoter Score (likelihood to recommend us to others) is 96%.