Client Service – Resources

• • Getting Started with TalentClick
  • How to access the TalentClick Portal
  • How to create a new Portal user
  • TalentClick Portal – Fit score Search
  • TalentClick Portal – Report Builder
  • Report Builder (Video)
  • TalentClick Portal – Changing Passwords
  • TalentClick Portal – New User Login Steps
  • TalentClick Portal – Team Reports
  • Portal Overview (Video)
  • Interpreting Results (WPP, DSQ/SQ, WVA)
  • Assessment link does not work
  • What are the standard Fit score ranges for Red, Yellow, Green?
  • How to Export Fit Scores and Dimension Scores
  • How to Clear Browser Cache
  • Validity Category shows as “Caution”. What does this mean?
  • How do I restart the survey if I don’t finish it?
  • Do the assessments expire if not done within a certain amount of time?
  • How do I send a candidate a link to start the assessment?
  • How to receive email notification when candidates complete the assessment
  • Survey Email Invitation samples
  • Changing Portal language
  • E learning course catalog  – User training

How to access the TalentClick portal

Accessing the TalentClick Portal

1. Go to https://reports.talentclick.com/
(Click the “Contact Us” link if you don’t have an account)

2. Username is your email address

3. Password – Enter your password or click on “Set Password” if its your first time to log into the TalentClick portal.  Click “Forgot Password” to retrieve an Old password.

4. Assessments Page – This is the first page you see when you log in. By default, it shows your most recent completed results

Searching by Fit Score

Fit Score Search

To search by “Fit Score“ for a specific Benchmark, navigate to the “Assessments“ page of the portal.

1. Click on “Add Benchmark“ icon

2. Select the Benchmark you want to use in your search.

Note: Custom and Standard Benchmarks you currently have in your Benchmark Library will appear in the Benchmark selector. If you have a new custom Benchmark you want to search by, you can add it to the Benchmark library (Analytics tab>Benchmark) before performing this step.

3. Use the slider to select the ‘Minimum Fit Score‘ (0-99)

4. Click ‘Done’

5. On the Assessments page enter any additional search criteria (e.g., Group Code or Report Type)

6. Click “Search”

Results are returned for the participants who meet the criteria and their “Fit Scores” are listed in the Fit Score column. You can click on the Fit Score column header to sort by Fit Score. Note: If you get too many or too few results then consider increasing or decreasing the “Min Fit Score” in step 3.

For more details see the Portal User Manual

TalentClick Portal – Report Builder

Creating Individual Reports in Report Builder

To open the TalentClick Report Builder click on the “Report Builder” icon on the “Assessments” page on the TalentClick portal.

1. Select Report types from “Reports” pull down

2. From ‘Language’ select the available languages for the report. (more languages to come)

3. Detailed Areas per Benchmark: Select the number of extreme dimensions results you want included on the report. Show Interview questions – This option will display sample employer questions that can be used during an interview session with a candidate. Show Performance Management Tips – Performance Management Tips in the report are helpful suggestions for what to expect from the candidate in terms of their strengths or what comes naturally to them, and tips on how to best coach, manage and develop them. Useful for both candidates and existing employees.

4. Products: Click Products to select the available products to include on the report and drag to “Selected” side Note: To remove the Benchmark from the Report you can click the ‘X’ on selected “Benchmark” list.

5. Benchmarks: Add up to 4 benchmarks to include on the report. Use “Benchmark” filter to search the library. 7. Download and Print Report: Click on the Report, then click on the “Download” icon

For more details see the Portal User Manual

TalentClick Portal – Changing Passwords

Forgot Password?

1. Go to http://reports.talentclick.com/  (or https://ca.reports.talentclick.com if you are on the Canadian Only site)

2. Enter your Username/Email

3. Click on “Forgot password?” link

3. An email message containing a secure link will be mailed to user email address of the TC account- Click the link to reset your password, then proceed to login page.

Or ….

You can change your password in the TalentClick Portal:

1.Click on Settings > Password tab

2.Click  on “Send ” button to activate an email link to reset the ‘password‘

3.Check your email inbox for an email message.  It should arrive fairly quick and will contain the link for you to complete the “Password” reset.

Note:  This link is only active for 24 hours.   Repeat process if the link is expired

TalentClick Portal – New User Login steps

New User Login steps

You have been given access to TalentClick Portal. Here are the next steps to finalize your login.

1. Navigate to https://reports.talentclick.com
or…. (Canadian users:  https://ca.reports.talentclick.com)

2. Click on “Set Password”

3. Enter your email address (username)

4. Your secure link will be sent to that email address to configure your password.

5. Use your new password to login to TalentClick

How to create a new user: (Administrator)

Create a new ‘user’

1. Login to TalentClick portal (as TalentClick Admin)  and navigate to “Settings” Tab

2. Click on Users (left side menu)

3. Profile: Use the appropriate option to create a new user. 2 options include:

• Create New user – Click this to create a new user and manually configure their profile
• Copy Existing user settings to a new user – Click this to copy an existing user’s settings and configuration. You will have the option to edit First and Last name and email address before saving the new profile.

4. Enter First, Last name and Email address and “Level” (Level can be Administrator or User)

5. If using “Divisions”, Select the appropriate Division name(s) you want to assign to the user. (Note: If you need to create new Company “Divisions” see section “How to create Divisions” (Administrator) in the Portal User Guide.

6. Then click “Save”

Note: You will be prompted to send the user a link to complete setting up their Password to access the TalentClick Portal.  Click “Yes” to send the link to the newly created user.  This link is only valid for 24 hours so if it expires they can setup their password at our login screen:  https://reports.talentclick.com or https://ca.reports.talentclick.com

7. Passwords: Click on the “Password” Tab
Click “Send” to send the user a link to complete their login setup

8. Select “Permissions” tab – Choose the areas of the TalentClick portal the user can access: Analytics – Usage and Team reports; Settings – allows users to access their user account to view their settings (Recommended) Suspended – Note: Selecting the Privilege of “ Suspended” will disable the user account. The user will no longer be permitted to login to TalentClick portal or receive email notifications subscribed to under the “Notifications tab”

9. Select “Report types” to be available to view for this user

10. Click “Save”

11. Navigate to “Groups and Links” tab – Select the Groups the user needs access to under the “Groups” selection area

12. Links section click the green plus sign (+)

13. Enter the url and brief description of the assessment used to invite participants to start the survey. Note: If you are unsure of the Assessment URL contact: clientcare@talentclick.com with the Group code and we’ll get that information to you.

14. (Optional) Click on “Notifications” tab to subscribe to email notifications when the participants have completed that assessment and it is available for review in the portal.
(notification emails also contain an attached copy of the assessment report)

TalentClick Portal – Team Reports

Team Reports

Getting Started with TalentClick 

Get Started with TalentClick

Here are some great resources to help you get up to speed with sending candidate invite links and interpreting candidate results.

Logging into the TalentClick Portal
How do I send the candidate a link to start the assessment
Report overviews by product
TalentClick Portal Guide
FAQs

Notifications for completed assessment reports

Setting up email notifications for completed assessment reports

1.Navigate to TalentClick portal and click on Settings menu

2.Click on “Notifications” Tab

3.Click “Email” for each report you want to receive an email notification for (Standard and Administrator users). If you have multiple group codes in your profile, use the “Group codes” pull down menu to select other group codes.

Interpreting Results

Interpreting Results

• WPP Dimensions Overview (Video)
  • Workstyle & Performance Profile section
• WPP FAQ
• SQ/DSQ Overview (Video)
  • these 2 assessments measure the same personality traits but the wording in the reports are tailored either to general safety roles or driving roles.
• SQ/DSQ FAQ
• How to use Benchmarks Effectively when Hiring (7-minute video) (Video)
  • TalentClick Portal section
• AVP Resources
  • Attitude-Values-Personality

Assessment link does not work

Assessment link does not work

From time to time the Assessment link will not work if you click on the link directly in the email message.  This happens when the “html” in the email message has been removed or the email application security is preventing a browser page from opening

Here are some things you can try.
> Copy the text of the link from your email message and paste it directly into your Chrome browser.
> Click enter -(In some cases the HTML of the email link is disabled so it won’t open the correct web page)

or..
If you are using a mobile device,  try accessing the same link using a tablet or desktop computer.

If that does not work – Please provide additional details such as:

Was there an error message?
Broken link?
Screenshots work well here too.

Standard Fit Score Ranges for colour codes on assessment results

Standard Fit Score Ranges

Standard range:
0-24 = Red – Low Fit
25-74= Yellow – Possible Fit
75-99 = Green – Good Fit

*In some cases these ranges can differ slightly depending on whether custom “Fit Score ranges” have been applied at the clients request.

How to Export Fit Scores and Dimension Scores

Exporting Dimension and Fit Scores

Using the Analytics menu in the TalentClick portal,  you can generate a “Usage Report” that contains :

Dimension Scores and Fit Scores

Steps:

• In the TalentClick Portal navigate to Analytics tab
• Click on Usage Report Tab
• Click on Report = Detailed
• Products = All Products
• Date range = All (or specify date range)
• Company= Select at least one group code
• Click “Generate Report” – To generate the Usage report
• Click ” Export CSV” to save as a CSV file on your computer.

Open the CSV file in Excel or Google Sheets.  The Dimension scores and Fit Score are included in the report.

Note: Fit Scores are visible if a benchmark is added to the completed report or was a client request.

How to clear browser cache

How to clear browser cache

From time to time new TalentClick web pages are added to the portal however the browser may use old saved copies of those pages to render the page.  When the browser page does not load correctly, you should “Clear browser cache” as a first step to resolve the issue.  Follow these steps to clear your cache and force a page refresh.

•  Navigate to the TalentClick Portal
  Windows computer:
  Hold the Ctrl key and press the F5 key.
  Or,
  hold down Ctrl and ⇧ Shift and then press R
• Mac computer: 
   Hold down Command, Shift and click the ‘R’ key.

Validity Category Score

What does Caution mean for a Validity Category score?

The Validity Score is a measure of how honest someone was being when answering the questions on the assessment. Most participants are scored as ‘Acceptable‘.   If the score is ‘Caution‘,

review the results carefully as the person may not have answered questions truthfully hoping to alter their assessment results.
When this happens,  don’t discount the whole report,  verify areas that may seem ‘too good to be true’ by asking relevant interview questions and verifying results with references. 

How do I restart my survey if I don’t finish it?

How do I restart my survey if I don’t finish it?

From time to time there are factors such as a slow or unreliable internet connection that can affect your ability to finish a survey.  When that happens here are some things you can do to continue where you left off.

• Check your email inbox for a “backup” survey link.  A link is emailed to the participant after its entered on the survey.  In the event you are unable to continue the survey or your internet connection is lost you can use the link to navigate back to the survey.
• Another option is to use the original ‘survey link’ sent to you to restart the survey. (This option will take you back to the beginning to start over)

Note: Our support team can assist and send you a link to start over if all else fails. (support@talentclick.com)

Do the assessments expire if not done within a certain amount of time?

Do the assessments expire if not done within a certain time?

There are many factors which can contribute a session timeout. The short answer is “yes”.

Those factors include: 
– The Browser you are using.
– The network you are connected to when starting the assessment
– Network traffic at the time of taking the assessment.
– Inactivity time during the assessment.

Inactivity duration is the most important one as it identifies if the user is actively working through the assessment or has lost connection.
If the user is working through a longer assessment ,  it won’t timeout as each answer submitted should reset the timeout counter.
As a backup – an email is sent to the participant (once the user enters their name and email address).  That email contains a link to navigate back to the assessment if their network connection is interrupted or lost.

Here is a link with additional details on how to restart an assessment if you’ve lost connection before you submit your answers: 
https://www.talentclick.com/clientservices-resources/#How-do-I-restart-the-survey

Note:  Some special assessments have timed sections which will advance you to the next section of the assessment if you’ve run out of time for that section. This is different than a network timeout where you lose connection to the survey.

How do I send the candidate a link to start the Assessment?

How to send a candidate the assessment url?

Sending a candidate the assessment url is the start of the process for them to complete the assessment.

Steps:
-Login into your TalentClick portal

-Once you’ve signed in, navigate to “Invite” tab.

-Under the Invite tab enter the participants name

-Select the assessment link you want to use (This will autofill the url that will be sent in the email message)

-Enter the participants email address (

-Fill in the optional fields: CC – email address;  Modify the subject line or edit the email template.

-Click “Send Email” once all the edits are complete.

How to receive email notification when candidates complete the assessment

How to configure email notifications in the portal when candidates complete the assessment.

The TalentClick portal stores the completed candidate reports and can be configured to notify the portal user when a new report has been completed.  The notification email contains a copy of the report as an attachment.

Steps:

Log in to the TalentClick portal
Navigate to  Settings menu
Click on  Notifications tab
From the “Group Codes” dropdown menu select the group codes and reports types you want to receive notifications for.
Click Save

Perform these steps to “Remove” the email notifications if you no longer need to receive them.  The completed reports will still be saved in the TalentClick portal regardless of whether Notifications are enabled or disabled.

Survey Email Invitation samples

Email Invitation samples

You can copy and paste one of the following invitations  into an email to send to the participant (through our portal (via Invite tab) or by copying and pasting into your own email).
*Be sure to insert your Survey link into the sample text before sending the invite. (Replace {{User.SurveyLink}} with your Survey link)

INVITATION SAMPLE 1 

FULL AVP COMBO:

Thank you in advance for participating in the assessment. The survey is online and can be completed on a mobile phone or laptop, anywhere you have Internet access. When completing the questionnaire, it is best for you to answer using your first impression rather than thinking too much about how to answer each question, and remember…

– There are no right or wrong answers, and there’s no “pass” or “fail”

– Answer from a workplace perspective

– Take 10-15 minutes of quiet, uninterrupted time to complete the questionnaire

– Your responses to questions will be kept anonymous and confidential

Within the next 48 hours, please click on this link and complete the set of survey questions.  To begin the questionnaire, click here (or copy and paste into your browser)
{{User.SurveyLink}}

INVITATION SAMPLE 2
SQ ONLY

Thank you in advance for participating in the assessment. The survey is online and can be completed on a mobile phone or laptop, anywhere you have Internet access. When completing the questionnaire, it is best for you to answer using your first impression rather than thinking too much about how to answer each question, and remember…

– There are no right or wrong answers, and there’s no “pass” or “fail”

– Answer from a workplace perspective

– Take 6-8 minutes of quiet, uninterrupted time to complete the questionnaire

– Your responses to questions will be kept anonymous and confidential

Within the next 48 hours, please click on this link and complete the set of survey questions.  To begin the questionnaire, click here (or copy and paste into your browser)
{{User.SurveyLink}}

INVITATION SAMPLE 3

Leadership Profile (LP)

Changing the Portal Language

Changing the Portal Language

The Talent click portal “Language” can now be changed based on your preference.

-Navigate to your TalentClick portal (https://reports.talentclick.com)

-At the top right of the login screen click on the “Globe” icon. (English is the default)

-Select from the available languages (Currently: English, French and Spanish are available.  Not seeing one you need?  Submit a request at Support@talentclick.com to our Product Team to consider adding)

Note: Changing the default Portal Language only needs to be done one time.  The next time you navigate to the portal on that workstation,  it will remember you setting.